Terms & Conditions

This agreement is made between Williams and Son External Property Services (hereafter referred to as “Williams
and Son”) and the person(s) named in the Quotation or Booking (hereafter referred to as “The Customer”).
All bookings by the Customer for Works are accepted by Williams and Son strictly in accordance with and subject to
the Terms and Conditions, which shall form the basis of the contract between the Customer and Williams and Son.
No other terms and conditions, or modifications to these Terms and Conditions shall be binding on Williams and
Son unless Williams and Son agrees thereto in writing and Williams and Son shall not be deemed to accept such
other terms and conditions nor to wave these Terms and Conditions by failing to object to provisions contained in
any order or other communications from the Customer.

QUOTE
The price / prices quoted will be valid for a period of six months from the date of the quotation. After this period has
expired a requote will be required.

THE WORKS
These are services to be provided by Williams and Son in accordance with the Booking Invoice provided to the
Customer. It is the customer’s responsibility to ensure that all the required work is listed on the Booking Invoice
upon receipt.

ADDITIONAL WORK
These are any additional, extra or alternative Works, which may from time to time be provided by Williams and Son
in accordance with the Customer’s specific request, or as a result of unforeseen requirements and will be
discussed with the customer and added to the Final Invoice.

TIME ESTIMATES
Williams and Son exercise due care in carrying out their work and shall at all times complete the Works within due
diligence. Whilst Williams and Son shall endeavour to complete the Works within the period of time quoted to the
Customer, all time estimates and commencement dates are given strictly as estimates only, and Williams and Son
will not be liable for any loss or damage, howsoever expressed or quantified, caused as a result of any delay in
either, the commencement or completion of the Works, or of any dispute which may arise.
As the majority of our work is outdoors poor weather conditions can affect progress and have a knock on effect for
consecutive bookings. We may need to reschedule work and politely request the customer’s flexibility in this event.

SCAFFOLDING

Williams and Son use an independent scaffolding company for our work.
The price quoted is estimated based on the type and size of scaffolding we think will be required at the point of
quotation, however, if the scaffolding company inform us a permit is required or additional/different scaffolding for
the customers property, the customer will be liable for any increase in the scaffolding cost.
We will not be held responsible for damage to property caused by the scaffolding or scaffolding company’s
contractors. In this event any claim will need to be made directly with the scaffolding company.

TERMS OF PAYMENT
DEPOSIT
The deposit requirement to secure a booking is our business policy for all customers and is set at the same
percentage for all. We do not look at each deposit on an individual needs basis due to the volume of customers we
deal with and the additional administration time that would be required. This helps keep our administration
overheads down which is reflected in our pricing.
Much of the work we do requires scaffolding and materials which we have to pay for upfront before work
commences and the 40% covers a large portion of this in general which is why it is set at this flat rate for all.
However, the deposit is not just an initial payment for materials it also covers our overhead expenses of setting up
the work and provides the customer peace of mind that the time and staff have been allocated to the customers
work and the customers booking is secure.
This also provides us a form of security as we will have blocked out time to carry out the customers work and if the
customer were to cancel last minute, Williams and Son could lose money if we are unable to find another job to
replace that blocked out time.

INVOICES
As a small family run business, Williams and Son relies upon prompt settlement of invoices to cover our overheads.
Williams and Son kindly request payment within 24 hours of completion of the work.
Williams and Son shall be entitled to charge a 5% 'delayed payment' fee if the Final Invoice remains unpaid within
30 days. And that first 5% figure is then added to each recurring 30-day period until the full amount is received.

CANCELLATIONS
The Customer shall not be entitled to withhold payment of any amount due under this contract in respect of any
disputed claim for defective works, or of any alleged breach of contract by Williams and Son. Where there is a
dispute in respect of defective work, or in respect of any alleged breach of contract by Williams and Son, the
Customer agrees to make full payment of all monies owed and give Williams and Son the opportunity to rectify.
In the event of cancellation please email us at williamsandsonproperty@gmail.com
Once the Cancellation Notice has been received by us, as stipulated within this contract, any sum paid by on or
behalf of the Customer as part of the Contract will be refunded within 14 days.

In the event of the customer cancelling scheduled work outside of the 14 day cooling off period a £150
administration fee will be charged. This may be deducted from any refund the customer is owed.
In the event of the customer cancelling work after it has started we will charge the following.

£325 administration fee
Labour costs up until the time the customer cancelled
For materials installed or fitted that can’t be removed without damaging them
The costs associated with returning items that have been delivered but not installed (or can be easily uninstalled).
Any financial loss caused by the customers cancellation (e.g. where we set aside time to do the customers work and can’t book another job for the same period).

STANDARD OF WORKS
The Works will be carried out in a professional and efficient manner and in accordance with the Customer’s
specifications and as per Booking Invoice issued by Williams and Son.
In the event that the Customer is not satisfied with the standard of workmanship, or in the event that the Customer
alleges that the Works have not been completed in accordance with the aforesaid specifications, the Customer
shall within seven days of completion of the Works, notify Williams and Son in writing by email to
williamsandsonproperty@gmail.com of the complaint and give details of the alleged defects.
If Williams and Son determines that the Works are below the acceptable standard, or have not been completed in
accordance with the aforesaid specifications, Williams and Son will remedy such defects at no additional cost to the
Customer.
If Williams and Son determines that the Works adhere to the acceptable standard, and issues have been caused by
other contributing factors, Williams and Son will provide a quotation to remedy such defects at cost to the
Customer. In addition, a call out charge may be applied.
Whilst Williams and Son will take due care with the Works carried out, in the instance of pointing, rendering and any
other cement related Works, Williams and Son cannot guarantee the weather having an effect on it. Williams and
Son will not be liable to remedy / and or rectify any damage that may occur here.
Where Williams and Son uses sub-contractors to carry out all or any works, all or any sub-contractors will be fully
insured and liable for their work/s and will be under an obligation with the Customer to remedy all / any defective,
sub-standard or any issue with their works. In the event of any disputed work or claim Williams and Son will not be
liable, and the Customer will raise all claims directly with the sub-contractor.
Williams and Son reserves the right to refuse the use of any materials or services supplied by others, sourced by
the Customer. Cost of delays and supplying substitutes will be charged to the Customer.

LIABILITY FOR DAMAGES
Whilst due care will be taken, Williams and Son will not be liable for dirt / dust that may be caused during the
period of the Works, nor will Williams and Son be liable for any damage caused to the Customer’s personal items
left within all or any areas where works are ongoing. It is the sole responsibility of the Customer to ensure that they
provide adequate protection against dirt / dust and or to remove personal items and or goods from the vicinity of
the Works at all times.
Williams and Son will not be liable for any cracking or damage that may occur by movement or vibration in the
structure during the course of the works, for any damage caused as a result of any existing defects in the structure,
or any other part, of the site of proposed Works. Williams and Son shall not be liable for any damaged caused to
the Customer’s premises by reason of water penetration, or otherwise, arising as a result of weather conditions or
otherwise. Williams and Son shall not, under any circumstances, be liable for any faults or defects whatsoever for
any goods which have been purchased on behalf of the Customer. It shall be the Customer’s duties to dispute any
claims against faulty or damaged goods directly with the suppliers and or manufacturers.
In the event of any claim arising by the Customer as a result of any damage to the Customer’s property and or
goods by Williams and Son, Williams and Son shall refer the matter to our Insurance providers. The Customer will
not be entitled to withhold any payment under the contract, and will deal directly with the insurers in respect of any
claim.
Williams and Son shall be under no liability if they are unable to carry out any provision of the contract for any
reason beyond their control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought,
inclement weather, late delivery of materials, failure of power supply, failure of utility services to deliver goods /
services If the Customer, anyone employed by the Customer, relation, agent or relative interfere with or obstruct the
Works or fail to make the site available to Williams and Son.

CUSTOMER’s DUTIES
Before the commencement of the Works and for the duration thereof, the Customer shall ensure that access to the
property and surrounding the areas that work will be carried out is clear for Williams and Son to carry out the works
efficiently.
The Customer shall be solely responsible for the protection and/or removal of all satellite dishes, television or radio
aerials and/or any other fixtures, fittings, furniture, additions or attachments affixed to or near the site of the
proposed works.
Failure by the Customer to remove all said items, which results in hindrance and or delays to the Works, will entitle
Williams and Son to claim from the Customer all additional costs and time delays. These costs will be detailed in
the Final Invoice issued by Williams and Son.
If the Works are delayed or last longer than expected for any reason (other than the fault of Williams and Son), the
customer will be liable to pay for all loses and expenses incurred by Williams and Son. These costs will be detailed
in the Final Invoice issued by Williams and Son.
The Customer shall be responsible for all legal and or statutory requirements, including compliance with Planning
and Building Regulations, and for submitting all Notices and Applications, and paying all fees.
The Customer will provide storage space/ facilities to accommodate materials.

PROMOTIONAL MATERIAL
The Customer will provide Williams and Son, free of charge all water and electricity required to carry out the works.
The Customer agrees that ownership in full, of all /any salvageable items removed from the Works will pass on to
Williams and Son.
Williams and Son reserves the rights to use photos of work completed on social media, websites, and in
promotional flyers.
Williams and Son reserves the right to erect advertising boards on the property for the duration of the work.

Any verbal, emailed, text, or messaging via social media acceptance of the quotation, and thereafter any additional
Works, agree to the above terms.

This contract shall be governed by and construed in accordance with the Laws of England.